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Customer Support Skills

This is a comprehensive 3-day course for personnel who provide support to customers and internal staff (help desks, call centres etc). It teaches required behaviour in the following competency areas:

  • What do I do (and how do I do it)
  • What do I know
  • What do I feel, and
  • What do I say
This course is also included in our customized Transforming Customer Support Programmes.
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