| Problem Solving and Decision Making
 What
to do to find innovative or creative solutions to problems? How to make
decisions quickly? The focus of this 2-day course is on identification
of issues, generation of alternatives and evaluation of solutions to
workplace problems.
The course includes a systematic method for solving large-scale problems as well as a rapid technique for making decisions and resolving everyday issues, particularly in a customer-centered situation.
Techniques and tools for idea generation are a special feature of this course.
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